Zip's Truck Showcase: Trinity Towing

San Antonio-based company expands with help from Zip’s

Trinity Towing is not your typical towing company. They don't respond to accidents, breakdowns or recoveries. Instead, they cater exclusively to private property management companies to remove nuisance vehicles.

"Our growth as a company has been a combination of just good customer service and growing along with our clients," Alex said. "We have a good team of office staff and drivers here."

Garcia said he needs trucks that are nimble for navigating tight parking lots and city traffic. That’s why he likes Miller’s Vulcan 810 light-duty wreckers. He said they are just the right fit for their operation.

“We need our drivers to get in and get out as quickly as possible. We have to have trucks that can get into tight spaces that normal flatbeds and medium-size wreckers just can’t do,” he said.

The company purchased three new wreckers from Zip’s in December and added a fourth one this spring. All are identically built to Ram 4500 chassis with autoloaders. These latest additions were their first truck purchases from Zip’s and bring their fleet total to 14 units.

“These new trucks have been both a mix of adding to our fleet as well as taking some of our older trucks out of service,” Alex said.

Before reaching out to Zip’s, they had previously worked with a dealer a little closer to home, but truck orders and deliveries kept getting delayed, thus prompting a change in vendors.

“We were growing at a pace faster than what they could keep up with,” he said. “Our lead times continued to get longer and longer, and we got to a choke point where we couldn't wait any longer on these trucks. So myself and my office manager started looking around and came across Zip’s. They seemed to just kind of fit the bill with everything in one place, so we decided to give them a try.”

The four trucks purchased from Zip’s were completed on time and a few even slightly ahead of schedule. Alex and his staff picked up the trucks at New Hampton and toured the production facility. He said they were impressed by the level of professionalism exhibited by the staff and were especially pleased with sales rep Cole Schmitt. Alex said he appreciated the personal interaction, attention to detail and service after the sale from Cole.

“We were all very impressed by our trip to Iowa,” Alex said. “I would say just the experience from the beginning all the way to the end has been great with Zip’s. Cole has been excellent at following up with us and seeing if we’re having any issues. He was very helpful with any questions we had with the trucks and responding with all the information that we needed. We won’t be going away and will definitely recommend Zip’s to other towing companies.”